At an informal gathering, I overheard Carlie ask some advice of Brad about a serious problem she’d been coping with. It wasn’t a private conversation; I was sitting nearby and heard it all. But it was clearly a personal conversation and so I stayed out of it.Then Andy arrived. He approached Brad, and without noticing that a conversation was in progress -- and a serious one at that -- he barged in...

Grieving is a process usually associated with the loss of a loved one. But grieving is just as relevant to loss in the workplace, such as the loss of security, daily routines, communication channels, friends who’ve been terminated — and especially the loss of identity and a sense of belonging.Giving up almost anything cherished is a form of loss, and that’s the case whether it was given up...

While visiting a client recently, I rented a car at the airport. After I returned home, the rental company sent me an email with a link to a web-based customer satisfaction survey. Gathering customer satisfaction feedback is one of my pet topics so I’m always interested in looking at surveys to see if they have any of the most common flaws. Like many, this survey did.One question in the survey...

Change triggers turbulence. Think about the changes you’ve experienced: Reorganizations, project cancellations. promotions, new technology, priority changes, management shake-ups, team disruptions, a move to another city (or another building or even the other side of the floor). Add to that the changes you’ve faced in your personal life. In all these changes, what was familiar vanished, along...